GUEST KNOWLEDGE BASE
Frequently Asked Questions
Everything you need to know about booking direct, arrival, pantries, and mountain basecamp logistics.
When you book directly with us, you bypass the 14% to 16% guest service fees charged by third-party platforms like Airbnb and Vrbo. Your booking is handled directly through our direct reservation system, guaranteeing the lowest rates, direct local host communication, and flexible guest terms.
Have a question about a specific stay?
Our local hospitality team is available daily by phone or email.